At The Holly Herbs, customer satisfaction is our priority. Please read our cancellation, return, refund, and exchange policy carefully before making a purchase.
You can cancel your order within 24 hours of placing it or before it has been dispatched from our warehouse, whichever is earlier.
To cancel your order, please contact our customer support team:
Once the cancellation request is approved, your payment will be refunded as per our refund policy.
If you are not completely satisfied with your purchase, you may be eligible for a refund or exchange under the following conditions:
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method within 7–10 business days.
Defective or damaged products will be replaced and delivered within 7 to 10 business days.
Exchanges are only offered for defective or damaged products.
For any questions regarding cancellations, returns, or refunds, please reach out to our support team.